Application type (Services):
Mediscribes, a company providing medical transcription services, were using various disparate means for managing all business activities and data and were on the lookout for a solution that would allow them to integrate all these activities into a single system. In this instance, we have customized the SugarCRM community edition to meet the requirements. Several new modules were built and integrated with the based SugarCRM setup. These include a project management and team modules (similar in functionality to the ones in the Sugar CRM Professional edition). Additionally, several existing modules were customized to map the client’s business processes. With the successful delivery of the solution Icreon has provided Mediscribes with a cost effective and efficient means to track and manage their day-to-day activities.